How can we help?

We accept Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay and PayPal. All prices are in AUD. See Payment Methods for details.

Orders are processed within up to 2 business days after payment is confirmed. Once your order ships via Allied Express, TNT, Couriers Please or Aramex, you'll receive a confirmation email with tracking details — please check your spam and promotions folders too.

Learn more in How to Track Your Order.

We deliver Australia-wide with free shipping to most regions — for select states and remote areas, a small fee is calculated at checkout based on your postcode. Delivery typically takes 2–10 business days after dispatch. Details in Shipping Rates & Delivery Times.

Contact us as soon as possible — if your order hasn't been processed or dispatched yet, we'll do our best to cancel it. See How to Cancel or Modify an Order.

Eligible items can be returned within 30 days of delivery with prior approval. We cover return shipping; a 25% restocking fee applies to standard returns. Read the full Return & Refund Policy.

Size guides, hardware checklists and step-by-step assembly manuals for Megsu beds, dressers, nightstands and outdoor furniture are in Product Instructions & Size Guides.