How to Reach Us
Our customer support team is here to help with any questions about your order, our products, or assembly.
Contact Methods
Send us an email at contact@megsu.com.au. For faster service, include your order number in the subject line.
Contact Form
Prefer a form? Send us a message through the contact page on megsu.com.au.
Company Address
Senno PTY LTD — 6/7 Smeaton Grange Rd, Smeaton Grange, NSW 2567, AustraliaNote: Please do not send returns to this address. Returns must be approved first — see How to Initiate a Return.
Before You Contact Us
To help us resolve your inquiry quickly, please have the following ready:
- Order number (found in your confirmation email)
- Email address used to place the order
- Description of your question or issue
- Photos if relevant (e.g., for damaged items or missing parts)
Common Topics
Many questions can be answered right here in our Help Center:
- Shipping & Delivery — Delivery times and tracking
- Returns & Refunds — 30-day return policy and refunds
- Product Instructions — Size guides and assembly manuals
- Warranty — Defects, damaged or missing parts