Filing a Warranty Claim
If your Megsu furniture has a defect, a damaged part or missing hardware, follow these steps and we'll help resolve it.
What You'll Need
- Order number or proof of purchase
- Product name, size and color
- Photos of the issue:
- Close-up photos of the defect or damage
- A full photo of the product (or of the boxes, if not yet assembled)
- The part number or letter from the assembly manual for any damaged or missing part
- Shipping labels on the boxes, if the damage happened in transit
How to Submit Your Claim
Step 1: Document the Issue
Take clear, well-lit photos and keep all original packaging until the claim is resolved.
Step 2: Contact Us
- Email: contact@megsu.com.au — attach your photos
Step 3: Claim Review
Our team will review your submission and may ask for additional photos or information.
Step 4: Resolution
If your claim is approved, we'll arrange the appropriate solution — such as sending replacement parts or a replacement product.
Frequently Asked Questions
Where do I find part numbers?
Every assembly manual includes a parts and hardware list. Find yours in Product Instructions.
My item arrived damaged — is that a warranty claim?
Yes, contact us as soon as possible with photos of the item and the packaging. The sooner we hear from you, the faster we can help.
Is the warranty transferable?
Warranty support is provided to the original purchaser with proof of purchase.
Tip: Photograph your boxes and parts when your order arrives — it makes any future claim much faster.