Cancelling an Order
Orders are usually processed and dispatched within 2 business days, so please contact us as soon as possible if you need to cancel. If your order hasn't been processed or dispatched yet, we'll do our best to cancel it.
Once an order has been dispatched, it can no longer be cancelled — instead, you can request a return under our Return & Refund Policy.
How to Request a Cancellation
- Email contact@megsu.com.au as soon as possible
- Include your order number and the email address used to place the order
- We'll confirm whether the order can still be cancelled
Refunds for Cancelled Orders
Approved cancellations are refunded to the original form of payment, generally within 2–5 business days. The time for funds to appear depends on your bank or payment provider.
Modifying an Order
Need to change your delivery address or another detail? Contact us right away — changes are only possible before the order is processed.