Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. Here's how to stay updated on your delivery.
Step-by-Step Tracking
- Check your email — Look for the shipping confirmation email from Megsu
- Find your tracking number — It will be in the email along with the carrier name
- Visit the carrier's website — Enter your tracking number on the courier's tracking page
- Check regularly — Tracking updates may take 24–48 hours to appear after shipment
Our Shipping Carriers
We work with trusted carriers across Canada:
| Carrier | Product Types | Typical Delivery |
|---|---|---|
| FedEx | Mattresses, large items | 5–10 business days |
| UPS | Bedding, accessories | 3–7 business days |
| Canpar | Select furniture items | 7–14 business days |
Haven't Received a Tracking Email?
- Check your spam/junk folder — Sometimes shipping emails land there
- Wait 24–48 hours — Tracking information may take time to update after your order is processed
- Contact us — If it's been more than 48 hours since your order was placed, reach out to our support team
Delivery Issues
If you experience any issues with your delivery — such as a delayed, damaged, or missing package — please contact our customer support team immediately. We'll work with the carrier to resolve the issue as quickly as possible.
Tip: Sign up for text or email notifications from the carrier for real-time delivery updates.