How to Reach Us
Our customer support team is here to help with any questions about your order, products, or account.
Support Hours
- Monday – Friday: 9:30 AM – 5:30 PM EST
- Saturday – Sunday: Closed
- Holidays: Closed on all major statutory holidays
Contact Methods
Send us an email at support@silkandsnow.com and we'll respond within 1–2 business days. For faster service, include your order number in the subject line.
Live Chat
Use our live chat feature during business hours for real-time assistance. Look for the chat icon in the bottom-right corner of our website.
Phone
Call us at 1-888-316-4859 during business hours to speak with a sleep expert directly.
Before You Contact Us
To help us resolve your inquiry quickly, please have the following ready:
- Order number (found in your confirmation email)
- Email address used to place the order
- Description of your question or issue
- Photos if relevant (e.g., for warranty claims or damaged items)
Common Topics
Many questions can be answered right here in our Help Center. Check out these popular sections:
- Shipping & Delivery — Track orders and delivery info
- Returns & Trials — Sleep trial and return policies
- Warranty — Coverage details and claims process