Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking details. Here's how to stay updated on your delivery.
Step-by-Step Tracking
- Check your email — Look for the shipping confirmation email from Megsu
- Find your tracking number — It's included in the email along with the carrier name
- Visit the carrier's website — Enter your tracking number on the carrier's tracking page
- Check regularly — Tracking updates may take 24–48 hours to appear after shipment
Our Shipping Carriers
Megsu orders ship via UPS or FedEx. Larger furniture may arrive in multiple boxes, and each box can have its own tracking number and delivery date.
Haven't Received a Tracking Email?
- Check your spam/junk and promotions folders
- Allow processing time — Orders are processed within 2 business days after payment is confirmed
- Contact us — If it's been longer than that, email contact@megsu.ca with your order number
Package Marked "Delivered" but Not Received?
- Check around your property, with neighbors, or with your building's front desk
- It is the customer's responsibility to monitor tracking and be available for delivery
- If the package still can't be found, you'll need to file a claim directly with the carrier
- Once the carrier issues compensation, we will either send a replacement product or forward the carrier's compensation to you
Damaged Package?
If a box arrives damaged, take clear photos of the packaging and the item, then contact us right away so we can help.
Tip: Sign up for text or email alerts on your carrier's website for real-time delivery updates.