Warranty Coverage & Details

Warranty Overview

Every Megsu product is backed by a warranty that protects against manufacturing defects. Here's what you need to know about your coverage.

Coverage by Product

What's Covered

Our warranty covers defects in materials and workmanship, including:

• Sagging or body impressions greater than 1 inch (mattresses)
• Broken or defective components under normal use
• Seam separations or stitching failures
• Fabric defects that occur under normal conditions
• Foam deterioration beyond normal wear

What's Not Covered

The warranty does not cover:

• Normal wear and tear — Including gradual softening and minor comfort changes
• Physical damage — Burns, cuts, tears, or stains
• Improper use — Using the product on an unsupported surface or misusing it
• Unauthorized modifications — Altering the product in any way
• Natural comfort changes — Slight changes in feel are expected over time
• Damage from accidents — Spills, pet damage, or other accidental harm

How to Preserve Your Warranty

1. Use a proper foundation — See our bed frame requirements guide
2. Use a mattress protector — Stains may void the warranty
3. Keep your law tag — The white tag attached to your mattress is required for claims
4. Keep your receipt — Proof of purchase is needed for all warranty claims
5. Follow care instructions — Proper maintenance preserves warranty eligibility

Filing a Warranty Claim

If you believe your product has a defect covered by the warranty:

1. Contact our support team with your order details
2. Provide photos of the issue (close-up and full product)
3. Include your law tag number (found on the white tag sewn to the mattress)
4. Our team will review your claim within 3–5 business days
5. If approved, we'll arrange a replacement or repair

Important: The original purchaser must file the warranty claim. Warranty coverage is non-transferable.