Cancelling an Order
Need to cancel your order? Here's what you need to know.
Before Your Order Ships
- Contact us immediately — Email or call our support team as soon as possible
- Provide your order number — This helps us locate and process your cancellation quickly
- Full refund — Orders cancelled before shipment are eligible for a complete refund
After Your Order Ships
Once your order has shipped, it cannot be cancelled. However, you can:
- Refuse the delivery — If the package hasn't been accepted, you can refuse it for return
- Initiate a return — Follow our standard return process once you receive the item
Modifying an Order
What Can Be Changed
- Shipping address — If the order hasn't shipped yet
- Product size or color — Subject to availability
- Adding items — May require placing a separate order
What Cannot Be Changed
- Orders that have already shipped
- Payment method after order confirmation
- Custom or personalized items
How to Request Changes
- Contact support within 24 hours of placing your order
- Provide your order number and describe the requested changes
- Our team will confirm whether the modification is possible
- You'll receive an updated confirmation email if changes are made
Refund Timeline
- Credit card refunds: 5–10 business days after processing
- PayPal refunds: 3–5 business days
- Financing: Refund timeline depends on the financing provider
Important: The sooner you contact us, the better chance we have of accommodating your request before the order ships.