30-Day Return Policy
Eligible products may be returned within 30 days of delivery. Clearance items are excluded.
Return Requirements
- Prior approval required — You must contact us and receive explicit approval before returning an item. Unauthorized returns will not be accepted
- Product condition — Items must be new, unused and resalable, with all original packaging, hardware and accessories included
- Secure packaging — You're responsible for packaging items securely to prevent transit damage and handing packages off to our designated carrier
Return Shipping
We cover all return shipping costs. Detailed instructions or a prepaid label will be provided once your return is approved.
Restocking Fee
A 25% restocking fee applies to standard returns. It covers a portion of the original outgoing shipping, handling, inspection, testing, repackaging materials and resale value adjustment.
The restocking fee is waived when the return is due to our error — for example, an incorrect or defective item was shipped.
Refunds
| Step | Details |
|---|---|
| Inspection | Your refund is processed after the returned item is received and inspected |
| Amount | Purchase price less the 25% restocking fee (when applicable), based on the verified condition of the return |
| Method | Refunds are issued only to the original form of payment |
| Timing | Approved refunds typically appear within 2–5 business days, depending on your bank |
Non-Refundable Situations
Refunds will not be granted for:
- Items returned without prior authorization and written approval from our team
- Return requests made after the 30-day period without a prior special arrangement
- Products returned used, damaged, altered or incomplete
- Packages returned because of an incorrect shipping address, customer unavailability or unauthorized refusal of delivery
Ready to Start a Return?
Follow the steps in How to Initiate a Return.